TCF: Unpacking what it means



TCF principles must be “embedded and central to an organisation’s culture”. This involves implementing and working towards outcomes defined within the TCF framework to ensure that customers’ financial services needs are appropriately met through a sustainable industry.

This course unpacks each outcome to explore the meaning and intention behind it, and provide an understanding of the practical application required to successfully meet these outcomes


Focus Area

  • Understand the need and purpose of TCF.
  • Explain TCF Outcome 1 on culture and governance.
  • Understand the measures to meet product suitability requirements under TCF Outcome 2.
  • Apply the disclosure requirements as per TCF Outcome 3.
  • Understand TCF Outcome 4 in relation to furnishing suitable advice to customers.
  • Explain what is required to meet customer performance and service expectations as outlined in TCF Outcome 5.
  • Understand service and process requirements in relation to customer claims, complaints and when making product changes as described in TCF Outcome 6.
  • Use the TCF self-assessment tool results to determine the organisation’s TCF readiness.

Who should register?

Financial planners, financial advisors, para-planners and business owners will benefit from enrolling for this course.


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