Customer Service and Building client relationships

Each and every one of us serves customers in our work, whether we realise it or not. Maybe you’re on the front line of a company, serving the people who buy your products. Perhaps you’re in the salaries department, serving the employees of a company by producing the payroll and keeping the company running or maybe you’re a company owner, serving your staff and your customers.

This course looks at all types of customers, and how we can serve them better and improve ourselves in the process. The course is aimed at financial advisors and representatives and is also suitable for anyone requiring a refresher on customer service or to build better knowledge and skills in good customer service.