Once you have completed this course you will be able to:

• Introduction
• Application of the Conduct Standard
• Specific requirements in the Conduct Standard for Banks: Culture and Governance, Design, Suitability and Performance requirements for financial products and financial services, Additional requirements in respect of retail financial customers
• Specific requirements in the Conduct Standard for Banks: Advertising
• Specific requirements in the Conduct Standard for Banks: Disclosures
• Specific requirements in the Conduct Standard for Banks: Complaints Management
• Specific requirements in the Conduct Standard for Banks: Refusal, withdrawal or a closure of financial products or financial services by the bank, Termination, closure or switching of financial products or financial services by the financial customer

Who Should Register

• Key Individual
• Compliance Officer
• Representative
• Manager
• Employee