Treating Customers Fairly (TCF) – Overview and unpacking what it means



Accreditation expiry date: 31/05/2025

The purpose of TCF is to ensure that financial services firms and the individuals who work within them act in the interests of their customers and treat them fairly.

A financial services provider or firm’s reputation is one of its most important properties and Treating Customers Fairly (TCF) therefore aims to strengthen the client’s trust in financial services. Treating Customers Fairly (TCF) is a regulatory requirement issued by the Financial Sector Conduct Authority (FSCA).

This course will provide the knowledge and practical application of TCF required in order to implement the outcomes within your role and customer interactions.

Professional Body: FPI
Approval Number: FPI23127705

Once you have completed this course you will be able to:

  • explain what TCF means in the context of their role and their firm.
  • list and describe the six TCF outcomes.
  • apply the six TCF outcomes to practical real-life scenarios.
  • identify a culture of fair treatment of customers within your firm.

Who Should Register

  • Key Individual
  • Representative
  • Manager
  • Employee


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