6 Steps of Financial Planning

One of the greatest causes of complaints and ombud cases is financial planners failing to follow an advice-giving process. Financial planners who do not follow an advice-giving process miss advice and disclosure requirements like the record of advice which leaves clients inadequately informed and planners and FSP’s without a safeguard against complaints. The way to fix these issues is to re-introduce planners to the 6-step advice-giving process and shift their focus towards treating customers fairly (TCF) as a priority goal.

This course is designed to provide you with a refresher on the advice-giving process, its importance and benefits, and a thorough understanding of treating customers fairly (TCF). It will also give you an in-depth understanding of each of the 6 steps. We also cover some ombud cases as cautionary examples to learn from.