Sales within a Contact Centre

1.5 CPD


Accreditation expiry date: 31/05/2024

The purpose of this course is to explore implementing selling strategies within the contact centre, and within the financial services industry. The focus will be to identify selling techniques to generate sales through a contact centre using various skills. An important aspect of this course is to understand the importance of the customer and meeting their needs when selling our products.

Professional Body: FPI
Approval Number: FPI23025201

Once you have completed this course you will be able to:

  • differentiate between different customers and understand their needs.
  • apply basic cross-selling techniques within a contact centre.
  • explain how to close a sale in order to meet sales targets.

Who Should Register

  • Representative
  • Manager
  • Employee


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