Once you have completed this course you will be able to:

• understand the big picture of communication.
• describe communication and interpersonal skills.
• use good communication and interpersonal skills when greeting and meeting clients.
• explain the requirements that apply to advice-giving as per FAIS and the General Code of Conduct.
• apply communication and interpersonal skills in the context of advice-giving.

Who Should Register

• Representative
• Manager
• Employee